- Hire or designate a widely available technology support staff to help patients navigate telehealth, especially if working with a technologically inexperienced population
- Create telehealth FAQ resources (including documents and videos) for both staff and patients to help conduct technology trainings
- Where funding allows, provide bluetooth scales, blood pressure cuffs, glucometers, and other remote monitoring technology to patients when necessary to allow them to take these measurements at home
- Utilize a language line that can be connected to audio and video appointments for those patients experiencing a language barrier
- Conduct staff surveys and/or regular in-person meetings with providers to share what is working and what is not working in the telehealth process and identify new training needs
- Provide the option for patients to take telehealth appointments from a clinic-designated location with strong connectivity for those without proper technology or internet connection
Note: These best practices resulted from MATRC participation in the FQHC Subject Matter Expert Interview Project with the California Telehealth Resource Center
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