- Identify adequately trained staff to support and conduct telehealth, including consideration of non-clinical staff and locum tenens providers
- Develop processes to access technology in a secure environment and how to overcome challenges related to broadband barriers
- Ensure staff training and education is tailored to the audience. Identify resource to support real-time troubleshooting when necessary and offer re-training opportunities
- Engage DON and Medical Director in long-term care facilities and identify strong facility-based champions, establishing regular check-ins for improved understanding of staffing other challenges and opportunities to better leverage telehealth
- Evaluate technology platform in the context of facility limitations – for example, would Bluetooth enabled devices to work more optimally than Wifi gave coverage capabilities? Develop contingencies based on the chosen technology for example a centralized clinic space for telemedicine visits with strong Wifi connectivity
- Develop a process to obtain verbal surrogate consent for patients without decision-making capacity in long-term care settings
Featured Success Stories and Toolkits
