Conduct pre-clinic calls to first time telemedicine patients to resolve any technical questions — schedule a date in advance of clinic
Medical Assistants can help facilitate a call to the patient within 15 minutes of their telehealth visit to do all the pre-provider activity that would normally be done in clinic, such as the medication reconciliation
Utilize a chat feature with virtual care staff to coordinate and troubleshoot issues related to patient care, including billing, coding, and placing orders.
Evaluate how the EMR can push the appropriate information to the patient in advance of a telemedicine visit and establish a dedicated Help Desk for telemedicine patients
