For an overview of RPM, see “About Remote Monitoring”.
This Remote Patient Monitoring (RPM) Toolkit is designed to help many different audiences quickly understand RPM. The videos provide an overview of roles and responsibilities .The downloadable eight-page document takes you through each of the steps, along with the key considerations necessary to move from program planning to implementation. If you are an FQHC or RHC, please use RPM for FQHCs and RHCs as a companion document to the downloadable RPM Toolkit as it has been updated to reflect the most recent (2024) policy changes.
Who does what in RPM?
The following videos provide an overview of roles and responsibilities when launching and running an RPM program.
Executive
At the start of an RPM program, the Executive Leader or Senior Manager is responsible for creating a business case, ensuring solid support for the program - including the provision of funding and staff - and the creation of policy.
Provider
The Provider understands the Inclusion Criteria for RPM and CCM and how to make a referral. Referrals to the RPM program. The Provider also uses the RPM data to guide care decisions in order to manage the patient's chronic conditions.
The Monitoring Nurse is responsible for the monitoring of the patient's RPM data, intervening or triaging as necessary, and escalating the patient's care to the Provider when needed.
Technician
The RPM Technician is responsible for configuring and preparing the monitoring devices for the patient and assisting the patient in learning how to operate the devices. They may also manage the inventory and clean and re-calibrate devices upon return.
Billing
Successful implementation of Remote Patient Monitoring (RPM) requires an understanding of CPT billing requirements unique to RPM. Learning how to translate these requirements into an efficient business will save your practice time and money.
