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What Do Patients Really Think About Telehealth?

If you received healthcare during the early days of the COVID-19 pandemic, chances are at least one of your visits took place via telehealth. But what was that experience like for you? And if you’ve had telehealth visits since then, has your experience improved?

For some, telehealth was a convenient and effective way to access care, while for others, it presented unexpected challenges.  A variety of factors influence a patient's telehealth experience, including:

  • The reliability and speed of their internet connection.
  • The ease of use and accessibility of the telehealth platform.
  • Their own level of comfort and familiarity with digital technology.
  • The clinician’s experience and confidence in providing care remotely.
  • The availability of support to help them prepare for the virtual visit.

Every patient’s experience is unique. Below, you’ll find firsthand perspectives from people of different ages, locations, and health conditions, sharing how telehealth has impacted their access to care.

 

In this video we hear Tom Goodwin share his experience with telehealth services as a patient:

 

In this follow up video, we hear Tom Goodwin share his perspective on why telehealth is a good option for patients and why as an older adult he feels it is important to take the time to learn and adopt telehealth technology:

 

In this video we hear Mr. Said who discuss his experience with Remote Patient Monitoring as a patient:

 

In this video we hear from a patient about their experience receiving telebehavioral health services:

 

In this video, we hear from patients and staff about their experience with the ChristianaCare hospital care at home program.  The program enables certain patients to be at home while receiving the care they would get in the inpatient setting:

 

In this video, we hear from patients and staff about their experience with University of Virginia's neonatal care at home program.  The program enables certain new parents to bring their babies home from the NICU while maintaining their connection to their care team: 

In this video, we hear from patients about the critical importance of telehealth, particularly when addressing challenges like cancer and rare diseases and more.  

For some additional information: