Congratulations! You’ve Selected a Vendor - Now What?
Now that you’ve chosen a vendor, it’s time to officially engage them and set the stage for a successful partnership. The following steps will help you maximize this phase of the process.
Vendor Engagement Process
Engaging a telehealth vendor follows a structured process similar to working with any other technology provider. Key areas to focus on include:
- Contracting – Ensure the agreement clearly defines deliverables, pricing, service levels, compliance requirements, and exit strategies.
- Support Structure – Establish roles and escalation processes for troubleshooting, ongoing maintenance, and customer support.
- Deployment – Develop an implementation plan with clear milestones, testing phases, and integration steps.
- Training – Provide comprehensive onboarding for clinicians, staff, and IT teams to ensure seamless adoption.
By following these steps, you’ll set your organization up for long-term success with your new telehealth vendor.
