Harshal Shah, Digital Experience Application Manager at RWJBarnabas Health
To achieve system-wide adoption of telehealth, RWJBarnabas Health formed a strategic workgroup and advisory council comprised of senior leaders, physicians, and department staff with the goal of standardizing workflows and developing a unified telemedicine response optimizing the patient experience. The Patient and Family Advisory Council were also engaged to better understand opportunities to enhance the design of the patient portal.
